Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, phone number, address, and other details you submit through forms, calls, emails, or messages.
• Service-related information: Property details, water quality concerns, product interests, and installation preferences you share when requesting a quote or consultation.
• Website usage data: IP address, browser type, device information, pages visited, and actions taken on our website, collected via analytics tools and cookies.
• Communication records: Emails, messages, notes from calls, and support interactions.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to your inquiries, quote requests, and service bookings.
• Recommending suitable water treatment products and solutions for your home.
• Scheduling installations, maintenance, and service visits.
• Improving our website, services, and customer experience.
• Sending important updates, service reminders, and relevant offers (where permitted).
• Complying with legal obligations and protecting our rights and interests.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, improve website performance, and analyze how visitors use our site. You can control or disable cookies through your browser settings, but some features of the site may not function properly if you do so.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service providers: With trusted third-party vendors who help us operate our business (for example, hosting, analytics, or installation partners), under confidentiality obligations.
• Legal requirements: When required to comply with applicable laws, regulations, legal processes, or enforceable government requests.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, as permitted by law.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to your information if it is inaccurate or incomplete.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Triton Water Products
• Email: info@tritonwaterproducts.com
• Phone: 323.599.3248
• Website: tritonwaterproducts.com